Our Forklift Trainer, Phill Roberts, has been honoured with the Employee of the Year Award from the Malaga and Districts Business Association.
The Employee of the Year Award was presented as part of the Association's Annual Business Excellence Awards, and we are all very proud of Phill's achievement.
Stirling Skills Training had nominated Phill for the Award in recognition of his dedication to our organisation and our clients over many years, and also his excellent work in redesigning our forklift training to better meet the needs of trainees and businesses.
In congratulating Phill on receiving the Award, Stirling Skills Chairperson Kate Dempster said Phill's achievements had been outstanding in 3 key areas:
- Innovation in the design and delivery of training;
- Commitment to customer service; and
- Dedication to the organisation and our mission.
In redesigning the forklift training program, Phill restructured the learning sessions so that we can deliver the course in less time and for less cost to our clients. By reducing class sizes to half of the previous maximum number, we can now deliver the course in 1 day (previously 2 days were required) -- while ensuring that students continue to receive the same amount of one-to-one training and practise on the forklift as before. This means that busineses now only have to release their employees for 1 day to complete the course, and we have also been able to reduce the cost of the training to our clients.
Phill's commitment to customer service is evident through the patience and thoroughness he displays with the training. Although he will never pass a student unless he is 100% sure they are able to competently and safely operate a forklift, he will take time and care to assist students develop the knowledge and skills they need to pass the course. Phill often travels to businesses to do on-site training and has developed very positive relationships with our key clients.
Phill has been a tower of strength for Stirling Skills Training. Throughout major restructuring and some very difficult times, Phill has always been a very positive and supportive team member, and has made sure our core business of forklift training has been delivered effectively all the time. Phill’s commitment to our organisation’s mission – providing training to help people get jobs and improve their careers – is demonstrated on a daily basis. His supportive approach as a trainer and his depth of experience in the industry helps us ensure that we consistently apply our customer service values.
Stirling Skills Training greatly appreciates the work of the Malaga and Districts Business Association does in promoting business excellence in the local community. The Business Excellence Awards are a really important part of this work, and we congratulate MDBA's Excecutive Officer Anthea Tsakisiris, President Rod Henderson and all the members of the Committee for putting together such a successful event.